Frequently Asked Questions
It is easy for you to place an order. As long as you operate according to the website order system , you will complete order successfully. If you still don’t understand, you can ask our customer service personnel.
Q: Which currency the prices are at our website?
A: The currency available is in USD,EURO,GBP.
Q: I want to order from your site, but I want to get a sample first. Can I?
A: Yes, you can order a sample from our site, but the cost will be " retailed price" . And it’s refundable in your future big order.
Q: When will you ship my items?
A: We will ship out your packet within 2-4 working days as soon as we receive the payment.
Q: How long will it take to receive my order?
A: We ship within 2-4 working days of receiving your payment. Most orders take 3-7 days for delivery. On rare accessions we may have an unexpected delay on an order. If this ever happened with your order you will be immediately informed by E-mail.
Q: How can I know my order status?
A: Once we send the packet, we will send you an E-mail for the estimated arriving date and give you a tracking number if you choose EMS, which you can check the status of your order online. If it’s Registered Air Mail, it can not be tracked.
Q:In which circumstance, you provide replacement?
A:If customer finds the item is not the same as actual picture or description, or there is some defects or broken on item, we provide replacement. when you received goods, and find defective items, you should tell us in 3 days. And show us the photos of defetives. The Buyer must bear the shipping cost if you return the defective items back to us.
Q:Do you charge impost?
A:We don’t charge impost. We don’t carry duty on any damages or loss during shipping.
Q:Can you supply other kinds of products other than those on the website ?
A:Yes, just tell us about your requirements, preferably with pictures. We will try out best to locate the qualified factory.
Q: How to order?
A: Filling out the order list which we supply you with pics, size and quantities of products you need. then pls send the order list back to our salesperson who you just contact with. We will quote the best price to you by your orders!
Q: How to pay?
A: 4 ways. western union, money gram, credit card and bank TT transfer. You will get the account information from the "Payment" in this site. Or you can ask the salesman you are in contact with.
After confirming the information, you can pay online, this is a safe and convenient way to pay
Q: What is your shipping way?
A: We have a good shipping Service: EMS,DHL ect have a great cooperation with our company.
Q: How long will it take for the products to arrive?
A: After getting the information of your payment, we can arrange the package for shipping within 2-4 working days, and will offer the trcking number on or next the shipping day. It will take about 3 - 7days for the goods you order arrive your address.
Q: What about your product quality?
A: Our company has been in this field from 2010 year and we know how to create a long term cooperation with you customers. We only offer top quality products. Best quality, best service will benefit you and me! But sometimes, taking bags for example, some customers just don’t want the real leather bags. We also can get PVC quality ones. We can discuss respectively depending on the real situation.
Q: How to contact with your sales persons?
A: Because of time difference, you can contact with us by email first.Or leave massge to us by Whatsapp or Skype.And we will try to contact you back as fast as we can, so that we can talk online, which would be more faster for our processing.